Refund policy

Eligibility Criteria

• Items must be returned in their original, unused condition with the original hangtag still attached.

• Requests must be submitted within 7 days of receiving your order.

• Returns without the hangtag, or those submitted after 7 days, will not be accepted.

International Orders

• At this time, we are unable to offer refunds or exchanges for orders delivered outside Egypt.

Discounted & Sale Items

• Items purchased during end-of-season sales or special promotions are not eligible for refunds or exchanges.

Shipping & Handling Fees

• Shipping charges are non-refundable.

• For approved exchange requests, customers are responsible for shipping and handling costs.

• For approved refund requests, COMMON will cover all related shipping and handling fees.

Defective or Incorrect Items

• If you receive a damaged or incorrect item, we’re happy to offer either a free exchange or a full refund, based on your preference.

• Claims must be made within 7 days of receiving your order.

Thank you for shopping with COMMON.
We appreciate your trust and are here to help with any questions.